Cancellations, Returns, and Refund policy.
We want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, you must contact us by email at firstname.lastname@example.org to request a return within (7) days of receiving the item to receive authorization to return the item. Items returned without authorization will not be accepted and returned to sender.
Refunds for items that are defective or that were not described accurately will include both the incoming and outgoing shipping charges. However, buyers returning items because of buyer's remorse will be refunded the purchase price but neither the incoming or outgoing shipping charges. Returned items must be returned in similar packaging and via the same shipping method by which it was shipped to the customer. Items returned are to be in the same condition as when they were sold and shipped or this guarantee is void.
For monthly web hosting service, we require a (30) day notice prior to cancellation. Any prepaid annual service will be refunded at the prorated remaining time left.
A copy of the original sales invoice must accompany all returns with the return authorization number printed in plain sight. All returns should be shipped with sufficient postage and insurance for the buyer's protection. If items are not returned as per the above, the item will be returned to sender and no refund will be issued.
Send items or contact:
Imagine Media Group LLC
265 1/2 Broadway
Chula Vista, CA 91910
Monday - Friday 10am to 6pm PST
We ship to the entire USA, Canada, and all US Military addresses.
We do not ship overseas except for US Military addresses.
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